Service delivery with context
Turn requests and signals into accountable work.
- Tickets, queues, SLAs, and requesters
- Projects, time, and dispatch
- Assets, alerts, and RMM
- Automation and technician workflows
Sidekick MSP · essentials
MSP Essentials
PSA, projects, customer records, and service operations for a focused MSP.
What this plan changes
Enough detail to choose confidently. No feature-wall theatre.
Included
- 01PSA and ticket operations
- 02Projects and time
- 03Sidekick CRM and Finance Core
- 04Core service reporting
- 05Standard Sidekick AI
Plan boundaries
- Edition-defined managed endpoint limit
- Core automation
Published catalogue terms and the live checkout remain authoritative for final pricing, limits, and country availability.
Inside Sidekick MSP
The plan sits inside a complete product—not a disconnected feature bundle.
The MSP business around the ticket
Keep contracts, customer communication, approvals, and finance connected.
- CRM and customer sites
- Agreements, service catalogue, and orders
- Client portal and approvals
- Billing, reporting, and Sidekick AI
A real workflow
Alert to resolved service record
An endpoint signal opens the right customer context and guides triage through resolution.
- 01Receive and correlate the alert
- 02Resolve customer and asset
- 03Run or dispatch remediation
- 04Document and bill the work
Other Sidekick MSP options
Move by operational need, not by surprise.
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