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Sidekick Voice · contact center

Voice Contact Centre

Queue-led customer calling with supervision, service controls, and performance visibility.

Configure this planCompare every Sidekick Voice option →

What this plan changes

Enough detail to choose confidently. No feature-wall theatre.

Included
  1. 01Everything in Business Voice
  2. 02Advanced queues and skills-based routing
  3. 03Supervisor views and live controls
  4. 04Call recording, quality, and analytics
  5. 05CRM context and accountable follow-up
Plan boundaries
  • Agent, recording-retention, and analytics limits follow the published service terms

Published catalogue terms and the live checkout remain authoritative for final pricing, limits, and country availability.

Inside Sidekick Voice

The plan sits inside a complete product—not a disconnected feature bundle.

01

Calling that fits the office

Use a physical phone, Sidekick Desktop, or mobile without splitting the experience.

  • Poly and Yealink desk phones
  • Desktop and mobile calling
  • Voicemail, recording, and transcription
  • Queues, routing, hours, and receptionist flows
02

Activation without guesswork

Configure the business details a phone company actually needs before service starts.

  • New number search by area code
  • Number porting and authorization
  • Emergency service addresses
  • Users, seats, queues, shipping, and device assignment

A real workflow

A new location goes live

Select local numbers, map emergency addresses, choose phones, and follow every activation step.

  1. 01Add the service location
  2. 02Choose or port numbers
  3. 03Design the call flow
  4. 04Assign and ship phones

Other Sidekick Voice options

Move by operational need, not by surprise.

Take the next step

See how Voice Contact Centre fits your operation.

Start guided activation